Frequently Asked Questions

About Attractions & Activities

How is Unaira linked to 10Best.com?

Unaira is a technology and services provider to the travel industry, focusing on online distribution of destination products and services.

Unaira has formed partnerships with a number of major players in the global travel industry. Ranging from hotel chains, to Online Travel Agencies and Airlines, 10Best.com relies on Unaira for unparalleled access to destination products and services.

What is Attractions & Activities?

Attractions & Activities enables you to book a variety of services including event tickets, sightseeing tours, restaurant bookings and airport transfers. You also have access to a broad range of destination guides that give recommendations and reviews of top sights, restaurants, shops, nightlife, events and much more.

Attractions & Activities is provided by Unaira GmbH, a leading consolidator of destination content and services to the travel industry. For more information about Unaira click here.

Why should I book products and activities through this platform?

We give you the possibility of accessing thousands of different products in one consolidated system, as well as offer the convenience of being connected to your travel itinerary, therefore automatically presenting you with products that are relevant to your place and dates of travel.

Booking with us also means that you get the assurance of booking on a reputable site which offers a 'Low Price Guarantee,' meaning that should you find a better price elsewhere (in accordance to the Low Price Guarantee Terms and Conditions) we will happily refund you the difference.

On top of all of this, we have one of the largest collections of destination products and services available, covering everything from tours and excursions to event tickets (concerts, sports, theatre etc.), airport transfers and parking services, servicing all your leisure and business needs.

What are the benefits of booking products and activities prior to departure?

Booking products before you depart lets you get more enjoyment when traveling by ensuring that your must-do activities are pre-planned and available. Purchasing tours in advance allows you to plan better your time in the destination, freeing you from stress and hassle in an unfamiliar location. You have more time to enjoy your trip.

Products and Destinations

What kind of products and activities are offered?

Our site offers a wide range of products and activities, including but not limited to: Tours & Sightseeing; Events, Sports, & Performance Tickets; Ground Transportation & Services; Active & Outdoor Events; and Travel Extras.

You also have access to a broad range of destination guides, to help familiarize yourself with the best of what's to see and do when you are traveling.

How do I change between different destinations?

You can change destinations by selecting the 'Browse Another City' link under 'My Destinations'. Clicking on this link will take you to a screen where you can enter a new destination and date range. Under 'My Destinations', you can view any previously viewed destination.

Why don't I see the same activities as I saw last time I used this site?

Certain activities may be seasonal, and therefore only offered at certain times of year. It is also possible that the activity provider modified the availability of their offering. The most likely products to change are event tickets (sports, concerts, theatre), but all products are subject to change from time to time.

Can the purchase price of product be different than the face value of the printed ticket or the price paid if purchased at the destination?

Yes. Event tickets (sports, concerts, theatre) in particular may be marked up with handling or service fees, so the purchase price may be above the face value. It is also possible that you will be able to purchase discounted tickets that are sold below the face value.

Most other A & E products are sold at normal retail prices.

Bookings & Cancellations

How do I make a booking ?

Our booking process is intuitive. Simply select your destination from the 'My Destinations' dropdown menu at the top of your screen and browse for a product that interests you. You can choose from the 'Browse by Category' listings. We also have 'Featured Offers' listed on each city's homepage, which our product team has selected for their special value to travelers. Keyword search is also possible under the 'Basic Search' section.

Once you have selected your product, you need to input the number of people, desired dates and other relevant personal details. For event tickets you may be presented with seating (or other) options. Once final selection is made, you simply pay by credit card or other payment option (payment options vary by country). After your booking has been made, you will see an order confirmation screen which will contain your order Number and links to your product voucher(s). You will also receive a confirmation email that will contain important instructions for redeeming the booked product and a link to the product voucher(s).

How do I know that the reservation was successful?

Following a successful booking you will see a confirmation page in your browser confirming the details of your booking. The screen has the word 'Success' in bold at the top, followed by the order Number and a link to the product voucher(s). You will receive a confirmation email that will contain important instructions for redeeming the booked product and another link to the same product voucher(s).

How will I get my product voucher or event tickets?

After a successful booking, you will see a confirmation page in your browser confirming the booking details. On the confirmation page there is a link to your product voucher(s). If you click on the link a new window opens displaying the product voucher, which you must print and take with you in order to redeem your product.

A confirmation email will be sent to the email address you entered in the 'Traveler Contact Information' section (an email address is required for all bookings). The email contains important instructions for redeeming the booked product and a link to the product voucher(s). The contact information you enter here will only be used to notify you of product cancellations or modifications.

For event tickets, the product voucher will contain specific instructions on how to receive the tickets. This depends on the ticketing provider and may be by post or courier, by presentation of your voucher at the venue (will-call office) or other means. The order form for ticket products may also include shipping options, in which case you will be required to enter shipping instructions in the 'Shipping Information' section.

What is a voucher?

A voucher is a document that you must print and present to the product provider (tour operator, event producer, etc.). It is the proof that you have paid for your product and is recognized by the product provider.

Your voucher is the only proof of payment recognized by the product providers, and therefore should be treated like cash. Do not lose your voucher! Without it you will not be allowed entry or provided the product or service.

What should I do if I don't receive the confirmation email?

You should contact Unaira's customer service at support@unaira.com.

Can I cancel my product purchase?

We understand that plans sometimes change and will do our best to accommodate this. You can cancel many (but not all) of our tours, activities, transfers and services by giving us advance notice. Event tickets can not be cancelled, however. (See also ' Can all products be cancelled?').

You can always find the cancellation policy applicable to a specific product in the Conditions section on the product information page you see before you book. Due to the agreements we have with our providers, there are costs associated with cancellations.

How do I cancel my purchase?

If cancellation is allowed, you can cancel your purchase by forwarding the booking confirmation email you received to . Please put 'CANCEL' in the subject line before forwarding. In order to prevent fraud, we will then ask you to validate the cancellation. This validation request will be sent before the end of the next business day to the email address you supplied at booking.

You will be notified (by email) that your cancellation has been processed before the end of the next business day after receiving your validation. Refunds will be transferred into the credit card account you paid from within five business days from this processing date, but penalties and service fees may apply (see 'Can I cancel my product purchase?').

Can all products be cancelled?

Most travel products and services in our Tours & Activities and Transfers & Services sections can be cancelled, but different policies may apply for individual products. You can find the applicable policy in the Conditions section on the product information page you see before you book.

Products in our Event Tickets section can NOT be cancelled. This is because these bookings are usually for assigned seats to events that may sell out, such as musicals, theatre shows and sports matches.

Can I modify my booking?

Modifications, such as changing departure dates, may be possible, but this depends on the product and the provider's policy. Please contact the provider of the travel product or service directly to enquire about this. You will find the provider's contact details on the voucher you will receive after booking. Please note that the provider may charge a fee for any modifications, and that modifications may not be possible at all.

To correct errors in the booking information you filled in, such as a misspelled name of the lead traveler or your contact details, please contact the Unaira Customer Support Centre.

What happens if the product I booked is cancelled or otherwise unavailable?

If the provider cancels the product or event, Unaira will notify the email address you entered in the booking process. The person receiving the email will need to contact the Unaira customer service center in order to modify the booking or arrange for a refund based on the terms and conditions of sale of the product you booked.

Do I need to confirm my product booking directly with the product provider?

You should read the product description pages and the product voucher carefully for special instructions. In some cases you are required to confirm your booking and/or provide additional details such as hotel name and address, flight details, etc. This is mainly with tour or airport transfer products.

Is there another way to book than online?

All bookings need to be made via our website, though should you need any assistance with making your booking, we would be more than happy to help. Please refer to Customer Support.

What is the 'Low Price Guarantee?'

Booking through our platform also means that you get the assurance of booking on a reputable site which offers a 'Low Price Guarantee,' meaning that should you find a better price elsewhere (in accordance to the Low Price Guarantee Terms and Conditions) we will happily refund you the difference.

Should you wish to submit a claim or would like to read more about our 'Low Price Guarantee' please refer to the banner on the left hand side of the screen.

Payment Options

What payment options are there for booking products?

We accept payment method by credit card only.

How will my purchase appear on my financial institution (e.g. credit card, bank) statement?

Your purchase will appear on your statement (e.g. credit card) as paid to 'Activities by Unaira.'

What currencies can I use to make bookings?

Currently, you can make bookings in US Dollars ($), Canadian Dollars (C$), Euros (€) and Pounds Sterling (£).

I keep getting a credit card error while trying to book, what do I do?

If you are receiving an error, here are some potential reasons why:

The address you entered does not match the billing address stored on record by the issuing credit card company
Information may be missing such as zip code, state/province, telephone number, etc.
There may be insufficient funds in your account to cover the transaction being booked

Please check the details you entered on the booking form and try again. If still unsuccessful, please contact Unaira customer service.

Security & Privacy

How do I know that my credit card information is safe on your site?

We operate on a Go Daddy Secure Site. Any transacting information you enter on our pages is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the passenger information page to the payment page, the URL changes from http:// to https://. This shows that you are now on a secure channel. You should also see a special security symbol in your browser

How safe is a voucher?

All vouchers are linked to the Lead Traveler that you input when making the booking. The Lead Traveler is required to present a legal form of identification and provide a matching signature in order to redeem your voucher. These measures ensure that only the person paying for the product can redeem the voucher.

Troubleshooting

I keep getting errors like Restricted, Page Cannot be Displayed or HTTP Error 404, what is wrong?

Try clearing your Internet cache and be sure your web browser is set up to allow cookies. Consult your browser help menu for more information on how to do this.

Are there specific settings that are needed to use this site?

No. All you need to use this site is a web browser (with cookies enabled) and an internet connection. Our site works best on one of the following browser versions:

Internet Explorer v6 or higher
Mozilla Firefox vx or higher
Apple Safari vx or higher

The booking process is not working, what could be wrong?

If the links or page succession is not working properly, please contact Unaira customer service .

Customer Support

Who do I contact if I have questions or need product support?

Please contact Unaira customer service .